Store Policy
Returns & Exchanges
Goods may be returned or exchanged within 30 days of purchase.
Items must be unused, unworn, unwashed, and in original condition with all tags attached and original packaging.
Proof of purchase is required.
Refunds or exchanges for change of mind are accepted within 30 days, subject to inspection and approval.
2. Discounted Items
Items purchased at a discount of 30% or more off the original price are not eligible for a refund.
A voucher will be issued instead.
Vouchers are redeemable at any S&K Showroom or StreetGym store.
Items may be exchanged for another item of the same value or a higher value, where the difference must be paid.
3. Buy Now, Pay Later (BNPL)
S&K offers BNPL payment methods in all stores. PayJustNow and Payflex are available.
If a customer requests a refund due to change of mind and payment was made using a BNPL payment method, a processing and administration fee will be deducted from the refunded amount as follows:
- R9 – R1,999 : R100
- R2,000 – R2,999 : R200
- R3,000 – R3,999 : R300
- R4,000 – R4,999 : R400
- R5,000 – R5,999 : R500
- R6,000 – R6,999 : R600
- R7,000 – R7,999 : R700
- R8,000 – R8,999 : R800
- R9,000 – R9,999 : R900
- R10,000 : R1,000
The deduction applies whether one or multiple items are returned.
This fee covers transaction, platform, and administrative costs charged by payment providers.
4. Defective or Incorrect Items
Defects or incorrect items must be reported within 48 hours of purchase.
Items will be inspected before approval.
If approved, the customer may choose a replacement, refund, or voucher at no additional cost.
5. Non-Returnable Items
- Sale or clearance items
- Underwear, socks, swimwear, and intimate apparel
- Headwear (caps, hats, beanies, etc.)
- Items damaged due to misuse, negligence, or normal wear and tear
- Items older than 6 months (as per CPA guidelines)
6. Refund Processing Time
Approved refunds will be processed within 2–5 working days.
Refunds will be made to the original payment method unless otherwise stated in this policy.
7. Policy Enforcement
S&K Showroom & StreetGym reserve the right to refuse any return that does not comply with this policy.
8. Layby Policy
Layby Period
The standard layby period is 3 months (90 days) from the date the layby is opened.
Customers may request a once-off extension of 1 additional month (30 days).
Extensions must be requested before the layby expires and are granted at management discretion.
Layby Cancellation (Customer Request)
Layby purchases may be cancelled by the customer at any time before collection.
If a layby is cancelled at the customer’s request, a R100 cancellation fee will be deducted from the total amount paid.
The remaining balance will be refunded after the deduction.
Expired Laybys
If a layby is not completed within the agreed layby period (including any approved extension), it will be considered expired.
When a layby expires, the customer may choose one of the following options:
Option 1 — Select the Original Item (If Available)
If the original layby item is still available in store after the layby has expired, the customer may choose to proceed with purchasing the original item.
This is subject to stock availability at the time the customer returns.
No administration fee will be charged if the customer proceeds with the original item.
Option 2 — Select Another Item
The customer may choose other merchandise to the value of the amount already paid.
No administration fee will be charged when selecting another item.
Option 3 — Request a Refund
- If the customer chooses to receive a refund, a R100 administration fee will be deducted from the total amount paid.
- The remaining balance will then be refunded.
- The R100 deduction applies only when a refund is requested.
Administration & Processing
The R100 fee covers administration, processing, and handling costs associated with layby cancellation or refund processing.
Refunds for cancelled or expired laybys will be processed according to the standard refund processing time outlined in this policy.